SureGroups Terms and Conditions

1. Introduction

Welcome to Sure Groups! By accessing or using our platform, you agree to these Terms and Conditions. If you do not agree, please discontinue using Sure Groups immediately.

2. Definitions

• “Sure Groups” refers to the platform, website, and mobile application provided by Sure Groups Limited.
• “User” refers to individuals, businesses, and organizations using the platform.
• “Service” refers to group and member management, financial services, communication tools, and related services on Sure Groups.
• “Transaction” refers to any financial or data-related engagement facilitated through Sure Groups.
• “Dispute” refers to a conflict between parties regarding a transaction or group-related activity.

3. Eligibility

• Users must be at least 16 years old to use Sure Groups.
• Users under 18 years old may be required to obtain parental or guardian consent where applicable.
• Users must provide accurate and truthful information during registration, including government-issued ID for KYC verification.
• Sure Groups reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

4. User Responsibilities

Users agree to:

• Keep their account credentials secure and not share login details.
• Ensure that all transactions and activities comply with applicable laws and regulations.
• Follow the group management processes, including dispute resolution and financial transactions.

Users must NOT:

• Engage in fraudulent, deceptive, or illegal activities.
• Use Sure Groups for unlawful activities (e.g., money laundering, terrorism financing).
• Attempt to hack, disrupt, or misuse the platform.

5. Financial Transactions & Payments

• Sure Groups holds funds for transactions between group members and organizations until all conditions are met.
• Payments processed through Sure Groups are subject to transaction fees as outlined in our pricing policy.
• Sure Groups is not responsible for failed transactions caused by third-party financial institutions.
• Refunds are only issued based on the dispute resolution outcome and applicable refund policies.

6. Service & Dispute Resolution

• Disputes within groups or transactions must be reported promptly to our support team.
• Sure Groups will review all disputes and provide a final decision after evaluating the evidence from all parties.
• Sure Groups’ decision on disputes is final and binding, except where legal intervention is required.

7. Privacy & Data Protection

• Sure Groups ensures compliance with the Nigeria Data Protection Act 2023 and other applicable regulations.
• We do not sell user data to third parties.
• Users are prohibited from misusing or distributing private information obtained from the platform.
• Please refer to our Privacy Policy for details on data collection and usage.

8. Account Suspension & Termination

• Sure Groups reserves the right to suspend or permanently terminate accounts involved in fraudulent, illegal, or unauthorized activities.
• Users may request account deletion, subject to pending transactions and regulatory retention policies.
• Suspended users may appeal the decision by contacting support@suregroups.ai.

9. Limitation of Liability

• Sure Groups does not guarantee the success of any transaction or financial activity.
• We are not liable for indirect, incidental, or consequential damages arising from the use of our platform.
• Users transact at their own risk, and Sure Groups holds no liability for disputes between users or groups.

10. Governing Law & Dispute Resolution

• These Terms are governed by the laws of Nigeria and applicable regulations.
• Disputes must first be resolved through negotiation or arbitration before legal proceedings.
• Legal cases shall be handled under the jurisdiction of Nigerian courts.

11. Amendments to Terms

• Sure Groups reserves the right to update these Terms at any time.
• Users will be notified of major changes via email or platform notifications.
• Continued use of Sure Groups after updates implies acceptance of the revised Terms.

12. Contact Information

For inquiries, complaints, or legal matters, contact:

Email: support@suregroups.ai

Website: www.suregroups.ai

By using Sure Groups, you acknowledge and agree to these Terms & Conditions. If you do not agree, please discontinue using our services.